At Bikinis Store, we’re committed to making your swimwear shopping experience as smooth and enjoyable as possible. Whether you’re looking for that perfect high-cut bikini bottom or a stylish one-shoulder top, we’ve got you covered with our premium collection and customer-friendly policies.

Shipping Information

We ship worldwide (excluding some Asian and remote areas) to bring our high-quality swimwear directly to your doorstep.

Shipping Options & Timelines:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your DD/E swimwear as much as we do! If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Eligibility Requirements:

  • Items must be unworn, unwashed, and in original condition
  • Original packaging with all tags attached
  • Accompanied by original receipt or proof of purchase

Non-Returnable Items:

For hygiene reasons, we cannot accept returns on:

  • Rash guards
  • Any swimwear showing signs of wear
  • Items tried on without underwear
  • Products with removed tags

Return/Exchange Process:

  1. Contact Us: Email [email protected] within 15 days of receiving your order using the template below.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the unworn item in its original packaging with all tags attached.
  4. Ship It Back: Mail your return to our Louisville address using a trackable shipping service (return shipping costs are the customer’s responsibility).
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bikinis Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item Name: [e.g., High Waisted Bikini Bottom in Size M, Color Blue]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for [Item Name in Size/Color]]

I confirm that the item is unworn, unwashed, and in its original condition with all tags attached.

Please let me know the next steps at your earliest convenience.

Best regards,

[Your Full Name]

[Your Email Address]

[Your Order Number]

Refund Information:

  • Refunds are processed to the original payment method within 3-5 business days after we receive your return.
  • Credit card refunds may take 5-10 business days to appear on your statement.
  • PayPal refunds are typically processed within 24 hours.
  • Original shipping fees are non-refundable.

International Returns:

  • You’re responsible for return shipping costs and any customs fees.
  • We recommend using a trackable shipping service.
  • Refunds will be issued in USD and may be subject to currency fluctuations.

Pro Tip!

If you’re unsure about sizing for our one-shoulder bikini tops or hipster bikini bottoms, check our sizing guide before ordering to minimize the need for returns!

Damaged or Defective Items:

If you receive a damaged or defective item (like a triangle bikini top with stitching issues), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

Our Address:
Bikinis Store
3013 Crosswind Drive
Louisville, US 40202

For any questions about our shipping or return policies, don’t hesitate to reach out to our customer happiness team!